/empathy: the importance of feeling heard

04/12/2024 1h 43min

Listen "/empathy: the importance of feeling heard"

Episode Synopsis

Yum! Brands UX Manager Erica Price joins Aaron and James today. They talk about using empathy with users, brand managers, and subject matter experts to make sure everyone feels heard. They also discuss user-forward design, UX testing, and and how AI can support all of this work.