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Listen "Have We Lost All Focus on Customer Delight in Automotive?"
Episode Synopsis
👉Sign up for Kathi’s newsletter here👈For some reason, Kathi and Mike have both been witnessing a lot of disturbing customer treatment lately. This week, we share a few stories and then discuss how that’s a losing proposition in today’s retail environment.Then, we discuss why it’s important to have a written social media policy and some training to mitigate online crisis management.And finally, Google Business Profiles are giving users another way to connect with their customers.Music segment:Midnight Special: Rick Derringer and Edgar Winter Group 👉Sign up for Kathi’s newsletter here👈Got a question? Email either (or both) of us!Kathi: [email protected]: [email protected]
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