In this episode, we have an in-depth discussion about emotional intelligence and why it's becoming increasingly important in the food industry. The term Emotional Intelligence was first coined by Daniel Goleman in the 1990s and is defined as "the ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathise with others, overcome challenges and defuse conflict." We talk about how people with high emotional intelligence tend to be better at their jobs than those with just a high IQ, because EQ enables you to understand and work with your own emotions while also being empathetic to others' feelings. We also discuss using emotional intelligence to be aware of emotions and measure responses rather than just reacting and we cover the personal and professional benefits of being emotionally intelligent and why it's so relevant in the high-stress food industry.Timestamps:00:00 - Episode introduction 02:09 - Definition of emotional intelligence03:17 - High EQ vs. high IQ in the workplace05:37 - Evolutionary reasons for emotions; using EQ to manage responses08:32 - Benefits of emotional intelligence for individuals and teams10:18 - Lack of EQ in food industry leadership12:46 - Top tips for improving emotional intelligence17:08 - Personalised nature of EQ and its broader impact17:37 - Episode wrap-upLinks and Resources:Website Link: https://ohforfoodssake.co.uk/FB Link: https://www.facebook.com/groups/ohforfoodsakeLinkedIn: https://www.linkedin.com/company/oh-for-food-s-sake/You can follow us here on Instagram: https://www.instagram.com/oh_forfoodssake/For industry consulting from Lucy, connect with her on Instagram or LinkedIn.Find her on Instagram or LinkedIn for further support with industry coaching and facilitation from Amy.See you next time!

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