002 - Comcast's Frank Eliason: Creating a Better Customer Experience One Tweet at a Time

02/03/2010 38 min
002 - Comcast's Frank Eliason: Creating a Better Customer Experience One Tweet at a Time

Listen "002 - Comcast's Frank Eliason: Creating a Better Customer Experience One Tweet at a Time"

Episode Synopsis

Meet Frank Eliason, Comcast’s senior director in national customer operations and the man behind the Internet’s most advanced social media-based customer servce program.