When Idan Spizear immigrated from Israel, he started out cleaning carpets, quickly realizing that the real value was in genuinely caring for customers going through tough situations, not just fixing the problem at hand. By always looking for ways to add value—listening, being present, and helping homeowners feel calm through emotional disasters—he built a restoration business that thrives on empathy and human connection. Today, as the founder of 911 Restoration franchise, he focuses on empowering others to grow by making service, innovation, and team accountability the heart of every customer interaction.   Key themes included: Customer service as company culture Entrepreneurial origin story and mindset Building accountability within teams Growth challenges for small businesses The role of innovation and experimentation Franchise systems and business scaling Finding fulfillment beyond financial success — Idan's Website: www.911restorationfranchise.com  Idan's LinkedIn: https://www.linkedin.com/in/911restoration  — Follow Dana on LinkedIn: https://www.linkedin.com/in/danabrobinson/  Follow Dana on Instagram: https://www.instagram.com/danarobinsonofficial/  Subscribe to Dana’s weekly newsletter at https://www.danarobinson.com  — If the information in these conversations and interviews have helped you in your business journey, please subscribe to the show, and leave me an honest review. Your reviews and feedback will not only help me continue to deliver great, helpful content, but it will also help me reach even more amazing entrepreneurs just like you! *Some of these links might be affiliate links.  Thank you in advance if you choose to work with one of the companies I believe in.  The money I make from your purchase helps to keep the content you enjoy, and rely on to grow your own business, free to you. Thanks for tuning into this episode of Exit Plan!

Ver todos los episodios