Are you emotional at work? Find out my thoughts on why some people are more emotional about their work than others Here are some key topics covered from this episode: An interesting observation from Store Greeters What debt collectors and flight attendants have in common Unpaid efforts you may be exerting and much more Play the episode for more Here are some key takeaways from this episode:  Emotional Labour is a form of work "They weren't just doing their job; they were doing a bit extra. They were smiling, they were positive. I noticed the difference. That little extra they're providing.That difference can be described as emotional labour " Diversity & Inclusion work involves Emotional Labour "There's a lot of emotional labour required in this work, training people, consulting with people leaders. Or the research part….I know this because I am one of these people" Emotional Labour can lead to emotional exhaustion "You shouldn't be surprised to hear that emotional labour is connected with emotional exhaustion." Here are some resources so you can go deeper:  Arlie Russell Hochschild – Wikipedia The Managed Heart: Commercialization of Human Feeling Check out these related episodes of the show. The Performance of Self In Everyday Life  [Book Review] Whenever you're ready, there are a few ways I can support your Inclusion Journey: 1.      Work with me 1:1 2.     Get Practical Book Insights 3.     Get our Free Email Course For everything else check this https://linktr.ee/elementofinclusion

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