I used to think of spoken or written language when I thought about communication. However, I learned words are only a tiny part of human communication. In my doctoral journey, I explored Social Exchange Theory and Leader-Member Exchange. It became clear that employees observe managers, so it’s important to remember that everything a manager does and says will communicate something. In addition, communication is a two-way street that includes asking questions, seeking feedback, paying attention to the nonverbal communication of others, and listening actively. Finally, communication is the process by which information is exchanged and understood by two or more people. Social exchange theory asserts that communication is intended to influence or motivate behavior.

Ver todos los episodios