The Delighted Customers Podcast with Mark Slatin

The Delighted Customers Podcast with Mark Slatin

Por: Mark Slatin | The Agile Brand
Welcome to The Delighted Customers Podcast — your go-to resource for practical insights and thought leadership in leadership, change management, and customer experience. Ranked among Apple’s Top 20 in U.S. Management and featured in Forbes, we deliver expert tips and inspiring stories to help you lead with impact and drive meaningful change.
161 episodios disponibles

Latest episodes of the podcast The Delighted Customers Podcast with Mark Slatin

Mostrando página 3 de 9

#116 ACSI Insights: Linking Satisfaction to Business Outcomes with Forrest Morgeson, PhD 26/12/2024
#115 From Speedometers to Engines: Transforming CX with Tom DeVries 19/12/2024
#114 Mastering Change by Building Stakeholder Relationships 12/12/2024
#113 Enhancing Customer Satisfaction: Microsoft's UX Strategies 05/12/2024
#112 Delivering on Customer Expectations at Experian with Tanya Thomas, CCXP 28/11/2024
#111 Lessons from the "FIGS Love" Initiative and Beyond 21/11/2024
#110 Why Your Survey Scores May Be Misleading 14/11/2024
#109 Strategies to Measure and Prove the Value of Customer Experience Investments 07/11/2024
#108 The 'Web of Data': Enhancing CX through Effective Data Integration 31/10/2024
#107 Strategy Meets CX: A Conversation with Seth Godin on 'This is Strategy' 24/10/2024
#106: Avoiding the Metric-Centric Trap 17/10/2024
#105 In the Shoes of a Cancer Patient: Loretta Muss on Advisory Councils, Burnout, and Personalizing Patient Care 10/10/2024
#104: Common Barriers to CX Success and How to Overcome Them 03/10/2024
#103: Using Data Visualization to Get Executive Buy-In 26/09/2024
#102: Compassionomics: The Revolutionary Scientific Evidence That Caring Makes a Difference 19/09/2024
#101: CX-PRO - Beyond the Basics: Book Review with the Editor 09/09/2024
#100: Watermark’s CX ROI Study: Proving Its Value to Executives and Skeptics 05/09/2024
#99: From Helping My Deaf Parents to Revolutionizing Customer Experience with AI 29/08/2024
#98: Trust in CX: Lessons from the Executive Assistant to Ronald Reagan 22/08/2024
#97: The Future of Customer Experience: AI and Actionable Data with Ken Peterson, President, QuestionPro Customer Experience 15/08/2024
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