The CXPod

Por: Merete Medle & Joanna Carr
Merete Medle: With over 20 years in CX, she excels in leadership, strategy, and operationalising CXM. As the Founder of NCXN Merete is known for her dedication to diversity, growth, and digital innovation in the Norwegian CX industry.

Joanna Carr: Her CX expertise encompasses guiding businesses with strategic CX direction, pioneering CX program development, and fine-tuning B2B and B2C journey optimisation. Besides her consultancy work she contributes to CX literature, and serves on the Advisory Board at IHM Business School in Stockholm.
89 episodios disponibles

Latest episodes of the podcast The CXPod

CX Evolution & Leadership: Season Finale with Ian Golding 03/07/2025
CX, AI & Empathy: Lessons from Mai Momani 26/06/2025
CX & Brand Consistency: Lessons from ice and Lyse, with Jannicken Lampe and Shiraz Abid 19/06/2025
CX in the AI Era: Balancing Tech and Human Connection, with Carlos Espinosa 12/06/2025
From Frontline to CX Leadership: The journey of Jenny McCoy from The Irish mgmnt Institute 06/06/2025
Trust, Growth & the Digital Shift in banking with Kantar´s Peter Aitken 29/05/2025
Decoding Customer Behavior with Dr. Ana Iorga: Neuroscience Meets CX 22/05/2025
Punk CX & The Power of Authenticity: A Conversation with Adrian Swinscoe 15/05/2025
Bridging technology and humanity: Bruce Temkin on Ai, Customer Experience and human-centric leadership 08/05/2025
AI whispering and how to adapt to "machine customers" with Sirte Pihlaja 24/04/2025
Shaping Stronger Connections: Listen to Carina Dalquist Valbøll from SATS talk about Customer Service, Community, and AI in Fitness 10/04/2025
Crafting Exceptional Customer Experiences: Data-Driven Insights with Miriam Agnese 03/04/2025
CX awareness in Lithuania, and the balance between digital transformation and human interaction - with Gitana Veličkaitė-Remeikienė 27/03/2025
CX from a B2B perspective and the future of experience measurement, with Anna-Maija Tanninan 20/03/2025
Transforming Customer Experience: Insights, AI Challenges, and the Power of Design - with Ronny 13/03/2025
The intersection of CX, brand strategy, and media dynamics - with Eirik Ekrann 06/03/2025
The shift from produc centric to customer centric approaches in B2B with Torben Degn, CEO of Customer Agency 27/02/2025
Season Finale: Customer journey management, the evolving definitions of customer experience and understanding both customer and business perspectives - with Esa Nettamo 26/12/2024
Aligning customer needs with business strategy, the role of data and operationalizing CX across organisations, with Helge Tennø 19/12/2024
The importance of complaint management, the role of VOC programs and what the future looks like, with Michael Brandt 12/12/2024
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