The CX Tipping Point®

The CX Tipping Point®

Por: Dorris Consulting International
The CX Tipping Point® Podcast was launched to increase the awareness of how the business discipline of customer experience can improve the delivery of government services. How can we leverage the best practices in the commercial industry within the constraints of government. We are bringing you the only podcast focused on improving the experience that citizens, businesses and governments have when interacting, engaging and transacting with the government. 
66 episodios disponibles

Latest episodes of the podcast The CX Tipping Point®

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EP 25 - The Importance of Contact Centers in Delivering Excellent, Equitable, and Secure Federal Services featuring Evan Davis, Maximus Federal 08/11/2022
EP 24 - How Diversity, Equity, Inclusion and Accessibility Improves the Lives of the Public and Employees featuring Kimberly Walton 11/10/2022
EP 23 - VA's Use of Innovation to Improve Healthcare of Veterans featuring VHA Office of Healthcare, Innovation and Learning 13/09/2022
EP 22 - Insights on How the Federal Government is Implementing Customer Experience 09/08/2022
EP 21 - Granicus: Leveraging Subscription Data to Understand Your Customers 12/07/2022
EP 20 - Kshemendra Paul: Customer Experience: Unlocking the Power of Data 14/06/2022
EP 19 - Dr. Liz Herman: Knowledge Management: The Secret Ingredient to Delivering an Omnichannel Experience 16/05/2022
SPECIAL EDITION | EP 18: Lessons Learned from the Federal Government's Leading Customer Experience Leaders 02/05/2022
EP 17 - Wendy Bhagat: Improving and Simplifying the Federal Student Aid Process 11/04/2022
EP 16 - Airis McCottry Gill: How Employee Experience at the VA Impacts the Veterans’ Experience 14/03/2022
EP 15 - Ken Corbin: Transforming the Taxpayer Experience 07/02/2022
EP 14 - Simchah Suveyke-Bogin: Implementing Customer Experience at the Department of Agriculture 10/01/2022
EP 13 - Reflections on GovCX in 2021 13/12/2021
EP 12 - Scott Weiss: Perspectives of GovCX & Innovation from a Former White House Presidential Innovation Fellow 08/11/2021
EP 11 - Barbara Morton: CX Lessons Learned from the VA’s Veterans Experience Office 11/10/2021
EP 10 - Robert Shea: Insights on the Importance of Customer Experience from a Senior Executive 13/09/2021
EP 9 - Jon Kraden: Do Customer Experience and Cybersecurity Go Together? 09/08/2021
EP 8 - Brenda Wensil: How Customer Experience Strategies and Methodologies Improved the Experience of Borrowers in the Federal Student Aid Program 19/07/2021
EP 7 - Dan Barrett: Learn from a CX Early Adopter at the US Postal Service 14/06/2021
EP 6 - Joseph Michelli, Ph.D.: Insights and Advice from a Leading Business and Customer Experience Expert 10/05/2021
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