Joseph Michelli is a world-renowned business expert, specializing in leadership and customer experience, business consultant, speaker and New York Times Best Selling author. During the conversation with Joseph, he shares his experience and expertise in working with leading companies on customer experience and customer service issues. He has published books highlighting well known CX examples including Starbucks, Zappos, and Mercedes Benz. He provided his advice to the Federal government in being able to make the lives of the public better through services that are comparable to the private sector. He shared advice on gaining leadership buy-in, connecting CX and employee experience (EX) and leadership.We also chatted about his latest book, Stronger Through Adversity:  World Class Leaders Share Pandemic-Tested Lessons Learned on Thriving during the Toughest Challenges.  As he was consulting during the pandemic on how to meet the customers’ needs during these unprecedented times, he discovered the importance of authenticity in leading connected teams.  He shares his recommendations for leading organizations during these times. Thank you for listening to this episode of The CX Tipping Point Podcast! If you enjoyed it, please consider subscribing, rating, and leaving a review on your favorite podcast platform. Your support helps us reach more listeners! Stay Connected: Follow us on social media: LinkedIn: @DorrisConsultingInternational Twitter: @DorrisConsultng Facebook: @DCInternational Resources Mentioned: Citizen Services Newsletter 2024 Service to the Citizen Awards Nomination Form

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