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The CX Tipping Point®
22/01/2021 0 min Temporada 1 Episodio 1
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Episode Synopsis

Welcome to the CX Tipping Point podcast! This podcast brings together leaders from government and industry to reveal the secrets behind how we’re transforming customer and citizen experiences. On the show, we will chat with unsung heroes who work behind the scenes to improve the lives of citizens and government employees.  We learn from the people who do it and the challenges they face. Thank you for listening to this episode of The CX Tipping Point Podcast! If you enjoyed it, please consider subscribing, rating, and leaving a review on your favorite podcast platform. Your support helps us reach more listeners! Stay Connected: Follow us on social media: LinkedIn: @DorrisConsultingInternational Twitter: @DorrisConsultng Facebook: @DCInternational Resources Mentioned: Citizen Services Newsletter 2024 Service to the Citizen Awards Nomination Form

More episodes of the podcast The CX Tipping Point®

EP 65: 2025 Year-End Review: CX Leaders Reflect on the State of Service Delivery 09/12/2025
EP 64: A Digital-First Future for Every American featuring Frank Bisignano on Modernizing SSA and IRS 11/11/2025
EP 63: From Data to Impact: How GSA Transformed Digital Analytics featuring Marina Fox 14/10/2025
EP 62 - Assessing Veterans’ Patient Experience through the Survey of Healthcare Experience of Patients (SHEP) Program within the Veterans Health Administration 29/09/2025
EP 61 - How California’s EDD is Transforming Customer Experience featuring Loree Levy 09/09/2025
EP 60 - The Total Experience’s Impact on Efficiency and Service Delivery at HHS featuring Avery Muse 18/08/2025
EP 59 - The Customs and Border Protection’s (CBP’s) Drive to Return Time to Mission through Efficiencies featuring James McCament & Janet Pence 14/07/2025
EP 58 - How Government Data is Used to Reduce Fraud and Improve Customer Experience featuring Kshemendra Paul 10/06/2025
EP 57 - Elevating Digital Government & User-Centered Design featuring Marcy Jacobs 12/05/2025
EP 56 - Inside Federal HR Modernization featuring Steve Krauss 07/04/2025
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