The CX Tipping Point®

The CX Tipping Point®

Por: Dorris Consulting International
The CX Tipping Point® Podcast was launched to increase the awareness of how the business discipline of customer experience can improve the delivery of government services. How can we leverage the best practices in the commercial industry within the constraints of government. We are bringing you the only podcast focused on improving the experience that citizens, businesses and governments have when interacting, engaging and transacting with the government. 
66 episodios disponibles

Latest episodes of the podcast The CX Tipping Point®

EP 65: 2025 Year-End Review: CX Leaders Reflect on the State of Service Delivery 09/12/2025
EP 64: A Digital-First Future for Every American featuring Frank Bisignano on Modernizing SSA and IRS 11/11/2025
EP 63: From Data to Impact: How GSA Transformed Digital Analytics featuring Marina Fox 14/10/2025
EP 62 - Assessing Veterans’ Patient Experience through the Survey of Healthcare Experience of Patients (SHEP) Program within the Veterans Health Administration 29/09/2025
EP 61 - How California’s EDD is Transforming Customer Experience featuring Loree Levy 09/09/2025
EP 60 - The Total Experience’s Impact on Efficiency and Service Delivery at HHS featuring Avery Muse 18/08/2025
EP 59 - The Customs and Border Protection’s (CBP’s) Drive to Return Time to Mission through Efficiencies featuring James McCament & Janet Pence 14/07/2025
EP 58 - How Government Data is Used to Reduce Fraud and Improve Customer Experience featuring Kshemendra Paul 10/06/2025
EP 57 - Elevating Digital Government & User-Centered Design featuring Marcy Jacobs 12/05/2025
EP 56 - Inside Federal HR Modernization featuring Steve Krauss 07/04/2025
EP 55 - Innovating with Empathy and AI at the Air Force Research Laboratory featuring Alexis Bonnell 10/03/2025
EP 54 - Creating a Modern, User-Friendly Immigration Journey featuring Vashon Citizen 11/02/2025
EP 53 - Transforming the Journey for First-Time Filers: How the IRS is Elevating Customer Experience featuring Angela Render 14/01/2025
EP 52 - 2024 Year in Review of Government Customer Experience featuring Dan Barrett, Lee Becker, Amanda Chavez, MaryAnn Monroe & Mary Schwarz 03/12/2024
EP 51 - Insights from Government Contact Center Leaders ft Meghan Daly, Nikki French, Simchah Suveyke-Bogin & Keith Thurston 12/11/2024
SPECIAL EDITION | EP 50 - Navigating the Presidential Transition 29/10/2024
EP 49 - Veggies for Vets featuring Dr. Isabel Kozak & Diana Gregory 15/10/2024
EP 48 - Insights from the 2024 Service to the Citizen Government and Industry Executives of the Year 10/09/2024
EP 47 - The Importance of Contact Centers in Delivering Services featuring Chad Thyes 13/08/2024
EP 46 - Insights on How Intergenerational Workforces, Value Streams and Innovation Drive Outstanding Services to the Public  featuring Dr. Bill Brantley 09/07/2024
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