The CX Cast

The CX Cast

Por: Forrester
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
300 episodios disponibles

Latest episodes of the podcast The CX Cast

Mostrando página 9 de 15

276: 2022 CX Predictions 18/11/2021
275: The Right Performance Management Matters For EX And CX! 11/11/2021
274: Customer Experience For CMOs – Championing CX 04/11/2021
273: Customer Experience At NASA 28/10/2021
272: Forrester’s CX Index™ And Improving Customer Experience Quality 21/10/2021
253: Agile and Design Teams – Better Together (R) 14/10/2021
271: CX Participation Is Vital To Automation Success 07/10/2021
270: Trifacta – Improving Customer ROI 30/09/2021
246: Enabling Employees In A Work From Home Model (R) 23/09/2021
269: Designing Chatbots With The User In Mind 16/09/2021
251: Design For Work — Boost Productivity And Satisfaction By Transforming Enterprise UX (R) 09/09/2021
268: Take Employee Wellness Beyond Benefits 02/09/2021
267: Forrester’s User Experience (UX) Research Team – From Design For Work To Inclusive Design 26/08/2021
266: Forrester’s Periodic Table Of Insights 19/08/2021
265: Assurant – How To Structure CX In A Decentralized Organization 12/08/2021
264: CX Strategy Essentials 05/08/2021
263: Customer Obsession Explained 29/07/2021
262: Collaboration And Growth Strategies To Power CX Transformation 22/07/2021
261: SCAN Health Plan – Building Customer Empathy 15/07/2021
250: Benchmark Customer Journeys To Drive Emotional Engagement (R) 08/07/2021
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