The CX Cast

The CX Cast

Por: Forrester
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
300 episodios disponibles

Latest episodes of the podcast The CX Cast

Mostrando página 7 de 15

316: It’s 2050: Your Website Is Deserted. How Will Your CX Strategy Adapt? 01/08/2023
315: Construct A CX Strategy For 300 Digital Touchpoints 25/07/2023
314: Why You Need To Embrace Customer Lifetime Value 18/07/2023
313: Practitioner Stories: Experience Design At Lloyds Banking Group 11/07/2023
311: Spark Empathy For Innovative CX 05/07/2023
A Short Break + What’s Next 27/06/2023
310: CX EMEA 20/06/2023
309: The Current State Of Digital Accessibility 13/06/2023
308: Generative AI Needs Design And Will Transform It 06/06/2023
307: TD Bank’s CX Journey 30/05/2023
306: How To Fit The Role Of CMO 23/05/2023
305: Customer Obsession Matters For CX Quality 16/05/2023
304: Why You Can’t Create Value For Customers 09/05/2023
303: We Try Out Our Own Culture Research 02/05/2023
302: Privacy & CX 25/04/2023
301 – Practitioner Stories: Embedding CX Design at Avangrid 18/04/2023
300 – Practitioner Stories: Building The CX Function At Avangrid 11/04/2023
299: The CX Leader’s Guide To The Green Consumer 04/04/2023
298: The CX Of Mobility 28/03/2023
297 – CX Leader Priorities: Measure CX Performance And Prove ROI 21/03/2023
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