The CX Cast

The CX Cast

Por: Forrester
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
300 episodios disponibles

Latest episodes of the podcast The CX Cast

Mostrando página 6 de 15

CX Cast: 2024 Preview 26/12/2023
335: Culture Energy On The Front Lines 19/12/2023
334: Seven Steps Of Highly Effective Journey Mapping 12/12/2023
333: Practitioner Stories: Managing Global CX At HSBC 05/12/2023
332: How To Set CX Metrics Goals 30/11/2023
331: How To Design Great Workshop Activities 21/11/2023
330: What CX Leaders Need To Know About Technology 15/11/2023
329: What CX Leaders Need To Know About Generative AI 07/11/2023
328: How To Facilitate A Great Workshop 31/10/2023
327: Empathy Part II & Welcome New Analyst! 24/10/2023
326: CX Safari 17/10/2023
325: The State Of CX Teams 11/10/2023
324: Journey Mapping Trends 04/10/2023
323: How To Connect With Stakeholders On CX 26/09/2023
322: Responsible Design For CX Pros 19/09/2023
321: Shared CX 06/09/2023
320: How To Build An Actionable Journey Atlas 29/08/2023
319: The Future Of VoC 22/08/2023
318: Journey-Centricity Roadmap 15/08/2023
317: Building Bridges Between CX And EX 08/08/2023
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