The CX Cast

The CX Cast

Por: Forrester
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
300 episodios disponibles

Latest episodes of the podcast The CX Cast

Mostrando página 4 de 15

376: Practitioner Stories: People-Centric CX At eBay 15/10/2024
375: Practitioner Stories: Implementing NPS At e&   08/10/2024
374: Feedback Is A Touchpoint, Too 01/10/2024
373: CX Index Reveals Drop In Quality For European Banks 24/09/2024
372: Are Your Personas Hit Or Miss? 17/09/2024
371: Behaviors Are The Building Blocks Of Customer-Focused Culture 10/09/2024
370: Your CX Cast Budget Planning Guide 03/09/2024
369: How To Plan A CX Day  27/08/2024
368: How To Solve For CX With GenAI Hackathons 20/08/2024
367: The State of CX Measurement 13/08/2024
366: CX Case Studies Overview 06/08/2024
365: Harness Mental Models To Create Strategic Alignment 30/07/2024
364: Global And Local Themes At Our CX Summits 23/07/2024
363: Live At CX Summit EMEA, 2024 16/07/2024
362: Live At CX Summit North America, 2024 09/07/2024
361: Practitioner Stories: CX At Prudential 02/07/2024
360: Conversational AI For Customer Service 25/06/2024
359: Systems Thinking For CX: Collaboration And Productivity 18/06/2024
358: Generative AI And Search Product Discovery 11/06/2024
357: Everybody Needs A Journey Atlas 04/06/2024
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