375: Practitioner Stories: Implementing NPS At e&  

The CX Cast
08/10/2024 30 min
375: Practitioner Stories: Implementing NPS At e&  

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Episode Synopsis

In this episode of CX Cast, we sit down with Chris Lipman, Chief Customer Experience Officer at e&. Together, we delve into the nuances of leveraging Net Promoter Score℠ (NPS) to not only measure customer satisfaction but also drive meaningful business results.

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