The CX Cast

The CX Cast

Por: Forrester
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
300 episodios disponibles

Latest episodes of the podcast The CX Cast

Mostrando página 2 de 15

CX Cast Replay: Amex Takes VoC To The Next Level 29/07/2025
413: Inside The Experience Room – Designing Immersive CX Learning 22/07/2025
412: Live At CX Summit NA, 2025 15/07/2025
411: Harley Manning’s Five Universal Truths of CX 08/07/2025
410: Practitioner Stories: Zurich Insurance Transforms CX With AI 01/07/2025
409: Live At CX Summit EMEA, 2025 24/06/2025
408: Practitioner Stories: The Epic Transformation Of Frontier Communications 17/06/2025
407: Why People Buy 10/06/2025
CX Cast Replay: Paying Employees For CX Is A Bad Idea 03/06/2025
406: Is AI Revolutionizing The Contact Center? 27/05/2025
405: High-Tech Industry CX Strategies 20/05/2025
404: No More Excuses: Practice Customer Obsession The Right Way 13/05/2025
403: Where Should Your CX Function Sit? 06/05/2025
402: Develop Your CX Leadership 29/04/2025
400: The CX Culture Change Blueprint 15/04/2025
399: Build Your EX-To-CX Strategy Now 08/04/2025
398: Advanced Analytics Will Transform Your CX Practice 01/04/2025
397: Generative AI: Lessons Learned 25/03/2025
396: Guerilla CX 18/03/2025
395: Practitioner Stories: Embracing Journey Centricity At Nissan 11/03/2025
« Primera ‹ Anterior 1 2 3 4 ... 15 Siguiente › Última »
© 2003-2026 ZARZA | AHEAD OF OUR TIME
privacy policy
In God we trust In God we trust
PreSales Questions? Click Here
or call our toll-free line at +1-888-5002068 Miami, Florida, USA