397: Generative AI: Lessons Learned

The CX Cast
25/03/2025 29 min
397: Generative AI: Lessons Learned

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Episode Synopsis

How should CX professionals use generative AI? Forrester VP, Principal Analyst Martha Bennett joins for a follow-up discussion to chat about the evolution and current state of genAI, busting myths and addressing real-world CX applications. 

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