The CX Cast

The CX Cast

Por: Forrester
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
300 episodios disponibles

Latest episodes of the podcast The CX Cast

Mostrando página 13 de 15

211: So long, farewell, auf Wiedersehen, Sam 24/01/2020
200: A Retrospective Of CX/UX (R) 02/01/2020
196: What B2B Companies Must Learn From DTC Disruptors (R) 26/12/2019
209: State Of CX Teams In 2019 20/12/2019
208: Unleash your employees’ potential to innovate 12/12/2019
207: Predictions 2020 | All About Proving Business Results 05/12/2019
197: How To Transition Your Voice-Of-The-Customer Vendor (R) 28/11/2019
206: The ROI Of Employee Experience 21/11/2019
205: Connecting design and development 14/11/2019
204: Live your values to grow your business 07/11/2019
187: The ROI Of Design Thinking (R) 31/10/2019
203: Boosting Customer Loyalty With Customer Success Mastery 24/10/2019
202: Inclusive Design In Practice 17/10/2019
201: Know Your Customers’ Realities 11/10/2019
200: A Retrospective Of CX/UX 04/10/2019
121: Five Steps To Enable Customer Experience Delivery (R) 27/09/2019
199: The Total Experience 19/09/2019
181: The Inclusive Design Imperative (R) 12/09/2019
198: How To Thrive On The Design And Data Science Collision 05/09/2019
197: How To Transition Your Voice-Of-The-Customer Vendor 30/08/2019
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