The CX Cast

The CX Cast

Por: Forrester
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
300 episodios disponibles

Latest episodes of the podcast The CX Cast

Mostrando página 12 de 15

227: The Customer Experience Index, 2020 23/07/2020
226: Part 2: How To Gain Organization-Wide Support For Innovation | Guest: Mark Johnson 16/07/2020
225: Part 1: How To Drive Breakthrough Innovation | Guest: Mark Johnson 09/07/2020
219: Evaluate And Adjust Your VoC Program To During COVID-19 (R) 04/06/2020
224: Bringing CX And Marketing Together At CX North America 28/05/2020
223: Let Customer Emotions Influence Your CX Strategy 21/05/2020
222: Steps Companies Are Taking In Response To COVID-19 14/05/2020
222: Steps Companies Are Taking In Response To COVID-19 14/05/2020
221: Establish, Extend, And Elevate Your Design Measurement Approach 07/05/2020
221: Establish, Extend, And Elevate Your Design Measurement Approach 30/04/2020
220: Five Best Practices For Measuring Business Impact Of Design 23/04/2020
219: Evaluate And Adjust Your VoC Program To During COVID-19 16/04/2020
218: PandemicEX: The Employee Experience Of Coronavirus 19/03/2020
217: Get Digital Accessibility Right 12/03/2020
212: Four Ways To Deliver Value For Customers (R) 05/03/2020
216: Customize Your CX Champions Program 27/02/2020
215: How To Assess And Predict Journey Performance 20/02/2020
214: The EX Transformation Workhorse: Employee Journey Mapping 13/02/2020
213: Introducing Judy Weader — Forrester’s Newest CX Analyst 07/02/2020
212: Four Ways To Deliver Value For Customers 30/01/2020
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