Send us a textIn this episode of the Customer Success Playbook podcast, host Kevin Metzger interviews Dan Jourdan, VP of Business Development at Outsource Access and renowned sales energizer. The conversation explores the profound connection between sales and customer success, emphasizing how authentic relationships and human connections drive business growth. Dan shares his philosophy that sales is "the most noble profession" and discusses how genuine relationship-building transforms transactional interactions into lasting partnerships.Key Themes and Business Insights1. The Noble Nature of SalesSales as a path to financial independence through serving multiple customers rather than a single employerThe importance of focusing on customer outcomes rather than just immediate needsBuilding authentic relationships as the foundation of successful sales2. Customer-Centric ApproachUnderstanding and aligning with customer goals as the primary focusKeeping customer outcomes "front and center" throughout the sales processThe significance of following through rather than just following up3. Cross-Functional CollaborationThe vital importance of sales and customer success teams working togetherRegular communication between teams to ensure customer satisfactionUsing shared knowledge to drive better customer outcomes4. Personal Development and Professional SuccessThe connection between personal accountability and professional achievementThe importance of setting and tracking goalsBuilding and maintaining professional networks as a career asset5. AI and Human Connection in Modern SalesLeveraging AI for efficiency while maintaining human relationshipsUsing technology for research and initial contact while preserving personal touchThe continuing importance of human creativity and relationship-buildingPlease Like, Comment, Share and Subscribe. You can also find the CS Playbook Podcast:YouTube - @CustomerSuccessPlaybookPodcastTwitter - @CS_PlaybookYou can find Kevin at:Metzgerbusiness.com - Kevin's person web siteKevin Metzger on Linked In.You can find Roman at:Roman Trebon on Linked In.

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