Send us a textIn this reflective episode, hosts Roman Trebon and Kevin Metzger share insights from their podcast's successful year, highlighting the growth of their audience to over 5,000 monthly downloads and the expanding influence of their platform in the customer success community. They discuss the evolving nature of customer success, emphasizing its transformation from a departmental function to a company-wide imperative, and reveal their plans to broaden their guest roster beyond traditional CS roles in 2025.Detailed AnalysisGrowth and Community ImpactAchieved milestone of 5,000 downloads in October 2023Received unsolicited mentions on Reddit and LinkedInFeatured numerous Customer Success 100 honorees as guestsBuilt strong connections within the Atlanta customer success communityDemonstrated organic growth through community engagement and word-of-mouth recommendationsIndustry Insights and TrendsRevenue-Driven CS Departments Evolution of CS departments toward revenue-based KPIsShift from cost centers to revenue generatorsIntegration of success metrics with business outcomesCross-Functional Success Recognition of customer success as an organization-wide responsibilityImportance of aligning all departments (Finance, Marketing, Product) with customer success goalsImpact of operational efficiency on customer satisfactionCommunity Development Growth of local CS communities through various engagement formatsImportance of networking and knowledge sharingValue of maintaining professional connections beyond podcast appearancesFuture DirectionPlans to expand guest roster beyond traditional CS roles in 2025Focus on cross-departmental perspectives on customer successCommitment to showcasing diverse viewpoints and experiencesPlease Like, Comment, Share and Subscribe. You can also find the CS Playbook Podcast:YouTube - @CustomerSuccessPlaybookPodcastTwitter - @CS_PlaybookYou can find Kevin at:Metzgerbusiness.com - Kevin's person web siteKevin Metzger on Linked In.You can find Roman at:Roman Trebon on Linked In.

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