What a conversation, Marsha always manages to include seriousness, professionalism and fun into every conversation. Before we wrap this episode, let’s reflect on a few key takeaways from my conversation with the incredible Marsha Ramroop:Inclusion Starts with Behavior, Not Identity Marsha emphasized that true inclusion isn't about categorizing others—it’s about examining our own behaviors. This teaches us to Start with introspection to build more inclusive environments.Cultural Intelligence is the “How” of Inclusion Through the Cultural Intelligence (CQ) framework, Marsha showed us how behaviors can be intentionally shaped to drive better outcomes in diversity and safety. CQ really does bridge the gap between intent and impact.Safety Without Inclusion Isn’t Really Safe From PPE fit to fire door accessibility, Marsha unpacked how exclusionary design can undermine safety efforts. In short If your safety practices aren’t inclusive, they’re not effective.Storytelling as a Tool for Change Drawing from her journalism career, Marsha shared how telling unheard stories can shift perspectives and reshape organizational culture. Giving voice to the unheard is how empathy and change begin.Designing for Inclusion = Designing for Everyone Whether in architecture or policy, inclusive design benefits more than just marginalized groups—it creates better systems for all. Inclusion is not a nice-to-have; it’s a design principle for progress.

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