In this episode, I'm sitting down with Kit Cox, Founder & CTO of Enate, exploring Kit's journey from a young coder (BBC Basic anyone?) to the founder of Enate's workflow automation platform.
We discuss the evolution of Enate, its applications in service delivery, and real-world use cases, particularly in the B2B sector.
Kit explains how Enate helps organizations operationalize AI, improve customer experiences, and drive business growth. Our conversation highlights the importance of sentiment analysis and the need for organizations to adapt to new technologies to remain competitive.
Chapters

00:00 Introduction to Conversational AI and Innate AI
00:09 Kit's Journey: From Coding to AI Solutions
04:01 Understanding Innate AI's Workflow Platform
08:08 Real-World Applications: Case Study of TMF
12:16 The Role of AI in Service Delivery
15:57 Extensibility and Integration of Innate AI
16:00 Innovative Use Cases and Customer Success Stories
24:14 Operationalizing AI in Business
26:33 Deployment Strategies for Innate AI

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