MOS isn’t just about reporting results—it’s about solving problems. Integrate root cause problem-solving into your daily and weekly processes. Ask “why” until you’ve identified what’s truly driving performance gaps.Across industries such as manufacturing, warehousing, engineering, and supply chain, making Root Cause Analysis (RCA) a routine part of daily operations is becoming an essential strategy for driving sustainable performance improvements. According to research by the American Society for Quality (ASQ), organizations that integrate RCA into their daily problem-solving processes reduce repeat issues by up to 26% compared to companies that only conduct RCA reactively. In manufacturing and logistics environments, where recurring equipment failures and quality defects can significantly impact productivity, embedding RCA into daily huddles and weekly reviews helps organizations tackle problems at their source, preventing them from reappearing.Engineering and supply chain leaders are increasingly formalizing RCA within their Management Operating Systems (MOS) to improve project execution and operational flow. A Deloitte report shows that engineering teams that consistently apply RCA methodologies—such as 5 Whys or fishbone diagrams—cut project-related rework by 18% and reduce overall lead times by 12%. In supply chain management, organizations that routinely conduct RCA on issues like stockouts, delivery delays, and inventory discrepancies have reported a 15% increase in on-time performance and reduced operational disruptions. Leaders in these sectors are moving beyond “quick fixes” and focusing on building team capability to identify systemic issues.In services and marketing, RCA is becoming a crucial tool to enhance customer satisfaction and campaign effectiveness. According to a study by McKinsey, service organizations that make root cause problem-solving part of their standard workflow improve customer retention by up to 10% due to faster and more permanent resolution of customer complaints. In marketing, teams that apply RCA to underperforming campaigns or failed initiatives see a 14% increase in ROI on subsequent campaigns. The trend indicates that RCA is no longer viewed solely as an operational tool but as a key driver for improving both internal processes and external customer experiences.Timestamps: 00:00 – Introduction 01:15 – Defining the Purpose Of the Episode  03:45 – Industry Research 06:30 – Real-World Example 08:00 – Key Differences and Application 10:00 – Conclusion and TakeawayResources:The Continuous Improvement Lab: https://www.karassinnovations.com/blogBook: Shift Happens - How To Lead with Purpose and Discipline Every Day: https://a.co/d/0JZ8auW Subscribe for more insights: https://open.spotify.com/show/6MqoJ1aZM1VA5cgeWvjlnX?si=86901c0534b14403https://open.spotify.com/show/3YqjoH6AZg7AdDYHyCwDY0?si=ecc12289b5e84f29Connect with Us:Website: https://www.karassinnovations.comLinkedIn: linkedin.com/in/lenierjohnsonMeta:https://www.facebook.com/share/1AZorbNg72/?mibextid=wwXIfrSubstack: https://karassinnovations.substack.comBluesky: https://bsky.app/profile/karassinnovations.bsky.socialYouTube: https://youtube.com/playlist?list=PLDm1_im2u-gpFsTARP71ec11C2Z8xbEGV&si=4e6_5rdfoQIiT1Gu#ContinuousImprovement #Podcast #ProcessExcellence #Leadership #Lean #SixSigma #TheContinuousImprovementLab #TheSystemThinkerShow #MOS #Management Operating Systems #Project2025 #Sludge #scottgalloway #karaswisher

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