The Contact Center Coach

The Contact Center Coach

Por: The Contact Center Coach
Michael J. Tamer is a 25-year veteran of the customer contact industry. Michael is the author of the book, The Four-Minute Customer, and visionary who was at the forefront of contact center quality monitoring software development. Throughout his career, Michael has been teaching the benefits of quality to organizations all over the world, including the United States Senate. Michael has received honors for his career achievements including Call Center Magazine's Pioneer Award and induction into the Call Center Hall of Fame.
150 episodios disponibles

Latest episodes of the podcast The Contact Center Coach

Mostrando página 5 de 8

Podcast 70 - Clear Eyes: Calling Out Great Leaders to 3 Key Challenges 22/06/2022
Podcast 69 - 5 Ways To Connect In 5 Days 09/06/2022
Podcast 68 - Your Contact Center Culture Should Be Like A Tesla 27/05/2022
Podcast 67- Fighting Attrition And Adherence Challenges 16/05/2022
Podcast 66 - How Much? How Well? How Are You? 29/04/2022
Podcast 65- Dealing With Difficult People 06/04/2022
Podcast 64- Leadership Quick Hits 07/03/2022
Podcast 63- Leadership Using Technology To Keep Your Best People 24/02/2022
Podcast 62- The Problem Is You - 18/02/2022
Podcast 61 - The Worst Employee You Have 03/02/2022
Podcast 60- Gift vs. Grow 04/01/2022
Podcast 59- How Do We Get Better? 02/12/2021
Podcast 58- How Are We Doing? 29/11/2021
Podcast 57- Where Do We Stand?- Part One 11/11/2021
Podcast 56- Direct Conversations With Your Team 29/10/2021
Podcast 55- An Engaged Contact Center Leader 12/10/2021
Podcast 54- Pysch 101 In The Contact Center 29/09/2021
Podcast 53- Solving Problems With Your Team 09/09/2021
Podcast 52 - Office Politics 03/09/2021
Podcast 51: Leadership- Joy The Four Attributes Of Leadership - Part 4 27/08/2021
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