The Contact Center Coach

The Contact Center Coach

Por: The Contact Center Coach
Michael J. Tamer is a 25-year veteran of the customer contact industry. Michael is the author of the book, The Four-Minute Customer, and visionary who was at the forefront of contact center quality monitoring software development. Throughout his career, Michael has been teaching the benefits of quality to organizations all over the world, including the United States Senate. Michael has received honors for his career achievements including Call Center Magazine's Pioneer Award and induction into the Call Center Hall of Fame.
150 episodios disponibles

Latest episodes of the podcast The Contact Center Coach

Podcast 151-Why Magic Should Be the Standard in Your Contact Center — Not the Exception 19/11/2025
Podcast 150-“I Was There When Quality Monitoring Began—Now I’m Watching AI Transform It All Over Again.” 29/10/2025
Podcast 149-Podcast 149-How One Word Can Decide If You Deserve a Raise (It’s Not What You Think) 25/08/2025
Podcast 148-How AI Promises Career-Changing ROI in Contact Centers (If You Apply It Right) 18/08/2025
Podcast 147-Six Types of Turnover Sabotaging Your Contact Center & How to Stop Them 06/06/2025
Podcast 146-Stop Coaching Listening—Start Living It- The Real Path to Great Contact Center Leadership 15/04/2025
Podcast 145- Show Me The Money! Why ROI Is Everything in Your Contact Center. 10/03/2025
Podcast 144-Why Being a Giver Is the Secret Leadership Trait Contact Center Leaders Overlook 27/02/2025
Podcast 143-How AI Quality Unlocks Faster, Better, and Cheaper Contact Center Results—Recap Rundown 10/02/2025
Podcast 142- Everybody WIns- The New Reality of AI Quality Monitoring 29/01/2025
Podcast 141-Why AI Can’t Replace Human Judgement in Quality Monitoring – Or Can It_ 25/01/2025
Podcast 140 Take Control- How You Can Stop Drifting and Lead Your Contact Center with Purpose 15/01/2025
Podcast 139-5 Common Mistakes Contact Center Leaders Make That Derail Their Careers 11/12/2024
Podcast 138-What Separates an Average BPO from a Gamechanger! 03/12/2024
Podcast 137-It's Not to Late-Finish Strong! Year End Reviews 26/11/2024
Podcast 136-Why "Doing Things For, Not To" Your Contact Center Team Transforms Performance 26/11/2024
Podcast 135 - Podcast 135- How To Gain Dominion Over Your Contact Center & Achieve Superior Results 11/10/2024
Podcast 134 - Are You Being Overcome By Contact Center Challenges, Or Bold Enough To Overcome Them? 26/09/2024
Podcast 133 - Building Unshakable Resilience- How Contact Center Leaders Thrive Through Adversity 12/09/2024
132 - Does Your Retention Strategy Lack Early Detection Of Departure Signals? How To Fix It NOW! 30/08/2024
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