Ready to future-proof your contracting business? AI is transforming everything from lead conversion to customer service and financial management in the trades. In this episode, Lynn Wise, founder of Contractor in Charge and One Path AI, joins host Jennifer Bagley to break down how artificial intelligence is accelerating change for home service companies.Learn what’s driving tighter margins, why AI-powered call centers and agentic agents are game-changers, and how contractors can level up to attract more leads, streamline operations, and boost profitability. Lynn and Jennifer share firsthand insights, practical adoption tips, and a behind-the-scenes look at innovative tools like the One Path AI CRM. This is a must-listen for anyone serious about thriving amid rapid tech transformation in HVAC, plumbing, or electrical.Timestamps: 00:00 - Welcoming Lynn Wise & The Urgency of AI in the Trades03:07 - Lynn’s Unique Vantage Point: Financials and Call Centers05:59 - Industry Trends: Margins, Overhead, and Post-COVID “Normal”07:53 - AI’s Real Impact: Call Centers, Lead Velocity & Staffing10:12 - The Consumer-Driven Shift to AI Tools and Agentic Agents14:25 - How Business Owners Are Adopting Tech Slower Than Consumers16:04 - The Freedom Outsourcing & AI Brings Contractors18:57 - Early Adopters in the Trades: Real Stories and Use Cases19:36 - Introducing One Path: The AI-First Operations Platform21:16 - Why “Human in the Loop” Still Matters23:43 - Letting Consumers Choose Their Experience25:11 - Built for AI: Booking Systems, Agentic Agents & Efficiency29:54 - Rethinking Customer Experience vs. Job Management31:08 - SEO and Marketing in the Age of AI35:23 - Lifetime Value, Lead Scoring & Automated Nurture36:43 - Attribution, Reporting & Closing the AI Data Gap38:41 - What’s Next: Releases, Parties & Staying Ahead40:25 - Meet the AI-First Contractor: Case Studies43:37 - Get Connected: How to Reach Lynn Wise & Jennifer BagleyGuest Details:Lynn WiseTitle: Founder of Contractor in Charge & Co-Founder of One Path AIBackground:Lynn Wise is a pioneer in AI-driven solutions for the home services sector, with decades of expertise spanning financial management, call center operations, and tech innovation for contractors. Through Contractor in Charge and the new One Path AI platform, Lynn is empowering companies to leverage advanced tools that maximize margins, enhance customer service, and streamline day-to-day operations, making businesses more resilient, profitable, and ready for the future.Relevant Links:Contractor in ChargeCatalyst for the Trades PodcastCI Web GroupThe Opus & Golds GroupEnjoyed this episode? Subscribe to "The Catalyst for Trades" on Apple Podcasts, Spotify, or your preferred platform. Share this episode with aspiring and established leaders, and stay tuned for more insights on driving business success and personal leadership growth.

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