In this episode Phillip opens up about one of the hardest realities in business, turnover. From losing key people without warning to realizing he was managing out of fear, he shares how those painful lessons reshaped his leadership. He walks through practical steps he learned over time, documenting institutional knowledge, creating overlapping roles, rewarding longevity, and easing client transitions. With honesty and humor, he talks about the human side of running a company, how every departure hurts, but how planning, culture, and structure can turn disruption into resilience.

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