This week, The Buzz presents a recording from ACT-IAC's 2021 CX Summit.The pandemic has increased the public's expectations and the government's drive towards the delivery of digital services to the public and to its employees. This panel discussion focused on some concrete ways that federal agencies have utilized contact centers to reach diverse and underserved audiences, and the impact these centers have had on both employee and customer experience.Speakers:Mary Ann Monroe (Moderator), Senior Director, Customer Engagement Solutions and Services, Maximus Angeline Boey, CDC-INFO Operations Lead, Division of Communication Services, CDCTrisha Dang, Deputy Director, Veterans Relationship Management Program Office, VAMichelle Morris, Managing Client Partner for Public Sector Customer Experience, Verizon2021 ACT-IAC Awards: https://www.actiac.org/awards_nomination_formSubscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate. Intro/Outro Music: See a Brighter Day/Gloria TellsCourtesy of Epidemic Sound(Episodes 1-159: Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound)

Ver todos los episodios