What if I told you that the key to a successful business lies in the fine details? Like a precisely placed flower on Mother's Day, or the way you maintain a welcoming ambiance? Intrigued? Good. Because together we, and you, our listeners, are diving headfirst into the world of small business touches. We're taking a magnifying glass to those often overlooked details that can make or break a customer's experience. Get ready to understand the significance of attentively tuning into customer feedback, ensuring consistency in standards, and the importance of the first impression in businesses.Who knew that the cleanliness of a physical space could leave such a lasting impression, or that consistent class timings could act as a deciding factor for customers? In this engaging conversation, we pull back the curtain on these seemingly insignificant aspects. We explore how these micro details can form macro impressions. From the importance of visible signage to stocking bathrooms with essentials, every detail counts. Join us as we navigate this less-trodden path of business management, and prepare to walk away with a renewed perspective on running a successful business.Nugget Alerts:* If you can't execute the little things don't expect to execute the big ones* Listen to what your customers are saying* It's about being welcomed, not greeted*Small things matterEmail us at: [email protected] Please download our Best of Nuggets eBook here. Like and follow us on FacebookJennifer Faith Dempsey has been in the beauty industry for over 10 years. For the last 5m years, she has owned J. Faith Hair Studio. She brings her experience on how she balances entrepreneurship and motherhood. Check out Jen’s blog.Staci Joy Dempsey is an insurance agent, a mom, and a busy non-profit volunteer. She truly understands what it means to be an entrepreneur. Staci serves as the podcast's host.Jack Dempsey is the dad who heads up this busy family. He is a founding partner in Dempsey, Weiss & Associates, an Elmer, NJ-based insurance and investment firm that began more than 30 years ago.

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