🎧  S2E5: A Strategic Approach to Branch Design: Adopting a Retail Mindset Branches that win don’t just look good; they engage, differentiate, and create memorable experiences. In this episode of The Bits Matter Podcast, host Doug Ridley sits down with Marc Healy, Executive Director of Sales and Business Development at The Element Group, to explore why banks and credit unions need to adopt a retail mindset. From interactive technology and intentional design choices to building genuine customer relationships, Healy shares how institutions can move beyond transactions to create engaging experiences for consumers. SHOW NOTES: Link to show notes:  https://www.everybitmatters.com/blog/  ABOUT THE HOST: A mind busy with inspirations, Doug comes to The Element Group with a wealth of new ideas, drawing from his experience as Director of Accounts and Marceting Strategist at Vital Design where he helped build and shape their retainer program. He is most ‘in his element’ when he is skiing, enjoying a long run, or relaxing in his garden. --- ABOUT THE GUEST: Marc's career spans over 35 years, with experience in Marceting, sales, and finance including Assistant VP of Retail Sales and Branch Operations at Desert Financial Credit Union, Director of Member Solutions at Boeing Employees Credit Union (BECU), VP and Manager at KeyBank, and Item Processing and Cash Management Specialist at Pacific First Bank.  ABOUT THE ELEMENT GROUP: The Element Group is a full-service design-build firm dedicated to transforming community banks and credit unions nationwide. With the motto “Every Bit Matters” we specialize in delivering memorable and future-facing retail branch environments that help financial institutions stand out and grow  From architectural and interior design to graphic design, digital signage, promotional products, and training, The Element Group offers a collaborative, end-to-end solution tailored to each client’s unique goals. Website: https://www.everybitmatters.com/ LinkedIn: https://www.linkedin.com/company/theelementgroup/  YouTube: https://www.youtube.com/channel/UCXNCw9-DzVuK9zJO1F1Rzkw  Apple Podcasts: https://podcasts.apple.com/us/podcast/the-bits-matter-podcast/id1806201956  Instagram: https://www.instagram.com/everybitmatters/   

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