Objections are a normal part of your practice. They are also opportunities if you change your mindset! To help you reframe objections and see them as gifts, Kirk Behrendt brings back Miranda Beeson, one of ACT’s amazing coaches, with advice and strategies so you can overcome the most common objections you hear in your office. Help more of your patients stay in your chair! To learn how, and to hear more about Miranda’s dental administrator’s course, listen to Episode 777 of The Best Practices Show!Learn More About Miranda:Send Miranda an email: [email protected] Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdentalRegister for Miranda’s workshop session #1 (September 20, 2024) and session #2 (October 4, 2024): https://www.actdental.com/213Send Gina an email: [email protected] More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 777: https://www.youtube.com/@actdental/videosLearn more about yourself with DiSC: https://www.everythingdisc.comMain Takeaways:Reframe how you think about objections. Train your team to build trust with patients. Identify what a patient is actually objecting to. Create a welcoming space for patients’ objections. Use “Feel, Felt, Found” to affirm your patients’ feelings. Snippets:0:00 Introduction.3:23 Miranda’s background. 4:25 Why this is an important topic. 6:31 Identify the true objection and use the “pillow”. 9:02 Train team members to build trust. 11:21 Acknowledge your patients’ thoughts and feelings. 15:20 Use the Feel, Felt, Found method. 19:20 Patient objection example: “I don't want to do X-rays.” 20:53 Create anchors and talking points. 24:21 Patient objection example: “I don't think I really need fluoride.” 28:09 Patient objection example: “I want to go home and think about this.” 29:31 Patient objection...

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