ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "757: 1 Simple Way to Prevent No-Shows – Miranda Beeson"
Episode Synopsis
757: 1 Simple Way to Prevent No-Shows – Miranda BeesonWho do you blame for holes in your schedule? If you said admin, it’s time to reassess your systems! Cancellations and no-shows start in the back, not up front! To help you reduce them, Kirk Behrendt brings in Miranda Beeson, ACT’s director of education, to provide a simple solution for keeping your schedule full of the patients you want. To learn the secret to attracting committed patients, listen to Episode 757 of The Best Practices Show!Learn More About Miranda:Send Miranda an email: [email protected] Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdentalSend Gina an email: [email protected] More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 757: https://www.youtube.com/@actdental/videosDownload ACT’s 10 Best Practices for Reducing Cancellations: https://23476641.fs1.hubspotusercontent-na1.net/hubfs/23476641/10%20Best%20Practices%20for%20Reducing%20Cancellations.pdfDownload ACT’s How to Differentiate Your Practice: https://info.actdental.com/hubfs/PDF/Differentiation%20Tool.pdfMain Takeaways:No-shows aren’t negative profit. It’s no profit!Reducing cancellations starts with building value.Have a quick-fill system to fill holes in your schedule.Strategically fill your schedule. Don't just fill it with anyone.Know your broken appointment rates and track your recapture rates.Consider implementing a reservation fee rather than a cancellation fee.Use your verbal skills when talking to patients about your reservation fee.Don't blame your admin team for holes in your schedule. Look at your systems.Appointments are confirmed at the time of scheduling. Showing up is not optional.Snippets:0:00 Introduction.1:28 Why this is an important...
In God we trust