708: PPO Independence: Turn ‘Do You Take My Insurance?’ Into a Winning Conversation! – Ariel Juday & Christina ByrneWhether you're fee-for-service or PPO, patients will ask the dreaded question, “Do you take my insurance?” If you're struggling to give a great answer, don't miss this episode! Kirk Behrendt brings back Ariel Juday and Christina Byrne, two of ACT’s amazing coaches, with tips to improve your communication, verbal skills, and understanding of dental insurance. To learn how to have a winning insurance conversation, listen to Episode 708 of The Best Practices Show!Learn More About Ariel and Christina:Send Ariel an email: [email protected] Send Christina an email: [email protected] Send Gina an email: [email protected] Follow Ariel and Christina on ACT’s Instagram: https://www.instagram.com/actdentalMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Main Takeaways:Have a strong understanding of the dental insurance process and benefits.Get your team aligned on how to answer the dental insurance question.Remember that patients like their insurance. Don't knock it down.Know which key words and phrases to use and to avoid.Never assume you know what patients are asking.Use open-ended questions.Snippets:0:00 Introduction.1:26 ACT’s To The Top Study Club and BPA.6:25 Why this is an important topic.8:23 The patient engagement cycle in a dental office.10:18 Know the basics of dental insurance.19:06 Understand the insurance process.23:15 Don't shoot down patients’ insurance plans.27:49 Benefits of non-participation.31:47 How to educate and talk to patients about dental insurance.38:48 Q&A: If insurance downgrades, can you collect the difference?40:19 Out-of-network and non-participating provider, explained.41:00 Pros and cons of being a non-participating provider.43:49 Q&A: Bill everything to insurance, whether it’s covered or not.44:51 Reserve time in team meetings to review the basics.46:26 Key phrases to use: Dental benefits.47:30 Key phrases to use: Insurance-friendly practice.52:06 Key phrases to use: Feel, felt,...

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