Every missed pick, late shipment, or stockout tells a story, and it usually starts with a process that no longer fits the volume. We pull back the curtain on how wholesalers, distributors, and suppliers can replace spreadsheet sprawl and manual ordering with streamlined flows, real-time inventory visibility, and warehouse operations that actually keep promises. The throughline is simple: fix the process, then use technology to scale it.Emma Portlock leads a conversation with Andy from productivity solutions and Fareeya, a senior ERP consultant, plus seasoned CIO advisor Mark Mitchelson. Together, we examine the hidden costs of inefficiency, duplicate data entry, long approvals, aging stock, and overnight integrations that slow the business. You’ll hear real examples: turning a 12-step manual order routine into a 5-step ERP flow, digitising stock counts with barcode capture, and phasing a legacy system off into modern Business Central. Mark breaks down demand forecasting across long lead times and complex variants, while Andy shows where quick wins live, staffing automations, certificate tracking, and mapping warehouse zones into the system for accurate movements.We also talk data without the buzzwords. AI only delivers when the data is curated, connected, and current. That means consolidating files, standardising fields, and surfacing real-time signals so forecasting, seasonality insights, and exception alerts can be trusted. The roadmap we share is practical and phased: discover how work truly happens, pilot a high-impact fix, measure ROI, and scale in steps across orders, inventory, and warehouse workflows. The result is fewer fire drills, faster fulfilment, and operations that can flex with demand.Ready to reduce hidden costs and increase control? Listen now, subscribe for more practical deep dives, and share your biggest bottleneck so we can tackle it on a future episode. Visit BCN.co.uk for more information about how we help Wholesalers with their digital transformation.

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