In this episode we look at why 2026 becomes the tipping point for AI in information work and how leaders can turn capability into measurable outcomes. We break down  AI agents, governance, data readiness, and practical first steps that prove value without risking your most critical assets. • Defining information workers and where disruption lands first • Closing the knowledge gap with safe, governed tools • Shifting from tasks to outcome-oriented orchestration • Agents as digital colleagues with identity, policy, and skills • Scaling benefits: cost, consistency, and 24/7 coverage • First steps for SMBs using Microsoft Copilot and policy controls • Lower barriers to proof-of-value and rapid prototyping • Governance, compliance, and model provenance • Data maturity aligned to decisions and outcomes • Measuring ROI with partial automation and human oversightIf you're enjoying our content, make sure you hit like and subscribe so you don't miss an episode.For more information about BCN, visit bcn.co.ukThanks for listening! Connect with us on LinkedIn or visit our website.

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