ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "How to deal with angry clients"
Episode Synopsis
Hi everybody! Welcome back to The Audacious OBM, where we tackle the nitty-gritty of all things Online Business Management. And today, we're diving headfirst into the fiery depths of... angry clients. Leanne shares her eight-point roadmap to turning those frowns upside-down. Topics covered in this episode - 1. Breathe, don't react 2 Redefine your purpose 3. Peel back the layers 4. Not all fires burn you 5. Don't waste precious time on detective work 6. See things from above 7. Passive-aggression? More like passive-disaster 8. Own your mistakes, but don't grovel
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