We are excited to bring you a special episode of The ASHHRA Podcast featuring an inspiring guest, Charla Garcia, the CHRO at Uvalde Memorial Hospital in Texas. Charla shares her incredible journey in the healthcare industry and how she has built a strong and motivated HR team.During the episode, Charla discusses the unique opportunities and challenges in managing a small HR team in a midsize hospital. She shares insights on how they handle all HR functions in-house, from recruiting to payroll, and how they are implementing a business partner model for quicker employee issue resolution.One of the standout features of Uvalde Memorial Hospital is their dedication to employee well-being. Charla reveals that healthcare is free for all employees and their families, and they go above and beyond to ensure their staff has access to necessary medications and wellness checks. The hospital's culture of community caring for community has resulted in outstanding patient satisfaction scores and a strong connection between employees and the community they serve.Furthermore, Charla shares her pride in implementing a patient experience process that focuses on employee and patient feedback. Through this process, Uvalde Memorial Hospital has consistently ranked in the 99th percentile for employee satisfaction and achieved high scores in HCAP (Hospital Consumer Assessment of Healthcare Providers and Systems) surveys.Overall, Charla's story showcases the power of a close-knit community and the impact it can have on the healthcare experience. Her dedication to her team, patients, and the community is truly remarkable.Stay tuned for more engaging episodes and inspiring stories from The ASHHRA Podcast. Support the show

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