Discover how the COVID-19 pandemic has accelerated digital transformation in banking. Join the insightful podcast as Sharad Gupta explores the remarkable impact on technology adoption, process digitization, and customer experience. Gain valuable insights on leveraging AI, driving efficiency, and creating successful transformation strategies. Don't miss this engaging discussion on revolutionizing the banking landscape through digital innovation. The podcast discusses the impact of the COVID-19 pandemic on digital transformation. Sharad Gupta highlights three key changes: increased velocity of technology adoption, the strategic importance of digitizing processes, and the need to focus on cost reduction and customer experience. He mentions that banks have seen a significant growth in their sales pipelines due to accelerated digital adoption. The implementation of AI has allowed banks to redeploy staff for more productive work, resulting in improved efficiency. The discussion emphasizes the importance of considering digital transformation as a strategic priority, involving both top-down and bottom-up approaches. Sharad advises starting small and moving fast, establishing successes on a small scale before scaling up. The challenge of engaging multiple stakeholders is addressed, emphasizing the need for clear roadmaps and stakeholder management to ensure buy-in and excitement for the transformation journey. Hosted on Acast. See acast.com/privacy for more information.

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