How can advice firms design with vulnerability in mind?

The Advice Show
27/03/2023 32 min
How can advice firms design with vulnerability in mind?

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Episode Synopsis

NMA Reporters Zachariah Sharif and Alicja Hagopian explore consumer vulnerability with Junaid Mujaver of Newton Europe. Junaid is leading the firm’s online vulnerability assessment, using behavioural psychology to include vulnerable customers in their digital journeys. How can firms include vulnerable consumers in their thinking, particularly in light of the incoming consumer duty? 
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