Your Passives and Non-Respondents Need More Attention!

The Account Experience Podcast
06/09/2021 49 min Episodio 45
Your Passives and Non-Respondents Need More Attention!

Listen "Your Passives and Non-Respondents Need More Attention!"

Descargar episodio Ver en sitio original

Episode Synopsis

Adam and Dave talk with Customer Experience Guru, Maurice FitzGerald. Maurice has had an extensive career in CX working with some of the largest tech companies in the world. In this episode he dives into predictive NPS, why it's so important to spend more time with your passives, the most important people to get to respond to your surveys, and the best (and worst) department for a B2B experience team to live.

More episodes of the podcast The Account Experience Podcast

Lights! Camera! Experience! With Chris Savage of Wistia 07/07/2025
Your First Customer Is Your Colleague 23/06/2025
The Two Speeds of Change in Customer Experience 09/06/2025
Challenging the C-Suite to Get On the Phone With Customers 04/06/2025
Breaking the Mold: What Could a Disruptor Do in CPG Customer Experience? 24/03/2025
The Power of Transparency in Leadership: How Getronics Builds Trust With Customers 10/03/2025
When the Champion Leaves, How Can the Team Pick up the Pieces? 24/10/2024
How Coca-Cola LATAM Aims to Deliver Experiences “Only Coke Can Do” 23/10/2024
Closing the Loop Is Like a Ghost: Don’t Do It and It’ll Haunt You 26/08/2024
Delivering on B2B Experience When Management Is Obsessed With Everyone Else’s Score 12/08/2024
© 2003-2025 ZARZA | AHEAD OF OUR TIME
privacy policy
In God we trust In God we trust
PreSales Questions? Click Here
or call our toll-free line at +1-888-5002068 Miami, Florida, USA