Building a World Class Experience Program at DHL Supply Chain

The Account Experience Podcast
26/07/2021 37 min Episodio 39
Building a World Class Experience Program at DHL Supply Chain

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Episode Synopsis

DHL is doing Account Experience right. With 60% contact response rate, over 90% account response rate, and 100% close the loop rate they know a little something about putting processes in place to build a world-class program. In today's episode, Adam and Dave are talking with Markus Engel, VP CDO Performance Management at DHL Supply Chain about how he's been able to achieve this and what's next.

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