Ever wondered if insurance companies really have your back when disaster strikes? Our latest conversation with Rebecca, The Homlon Hub's resident insurance advisor, tackles the elephant in the room – the widespread erosion of trust in insurance providers.Rebecca dives deep into why many New Zealanders believe insurers are actively looking for ways to avoid paying claims. This skepticism, largely stemming from historical issues with fire and general insurance claims following major natural disasters, has unfortunately tainted the reputation of all insurance products, including life, trauma, and income protection.What makes this conversation particularly valuable is Rebecca's candid explanation of how the system actually works. She emphasises that when policyholders fully disclose their medical conditions upfront, insurance companies have no grounds to deny valid claims. As advisors, Rebecca and her colleagues serve as advocates during the claims process, fighting to ensure clients receive the benefits they're entitled to.The episode covers exciting developments in the insurance landscape, including upcoming legislation that will force companies to simplify their policy wordings and adhere to stricter timeframes for processing claims. By 2029, these changes should dramatically improve transparency and customer experience across the industry.We also explore the pitfalls of online insurance purchases, where customers often click through complex policies without understanding what they're buying. Rebecca shares revealing examples of misunderstandings around trauma cover and redundancy protection – highlighting why working with a knowledgeable advisor makes all the difference.Join us for this enlightening conversation, and stay tuned for our upcoming insurance webinar. Want to learn more about protecting yourself and your family with insurance you can actually trust? Comment on this episode, and we'll send you the webinar link directly!Send us a text Support the showBuy your first home in NZ Weekly Webinars You thought it's not possible or the dream is too far away? Come to my webinar and I will show you, you are much closer to your dream, than you think you are! Join Here - https://bit.ly/4m9SL72

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