Building Brand Loyalty Through Customer Support Brand loyalty is imperative. And you need your customers to spread the word about your product or service. After all, that type of free advertising is worth more than any ad you could buy or social media marketing campaign. When one person tells another about a brand they add one element that you cannot do. Even with case studies. And that’s the personal experience. The real truth.Tip one of this 5 part series: Active ListeningStatistically, 60% of all problems within businesses are a result of poor communication. So that being said, it would serve everyone to really brush up on their active listening skills. Especially customer support agents.Customers want to be heard. And more so they want to be understood.In this series I'll explain some of the things I have done to make sure customers take away a positive experience to promote brand loyalty.Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn. Just search BizDev Jeff Thompson and please follow #bizdevjeff#customersupport #softskills #customercare

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