Designing for Contact Centers

01/09/2022 29 min Episodio 7
Designing for Contact Centers

Listen "Designing for Contact Centers"

Episode Synopsis

Zak Brown, PhD, a Speech and Language Processing Lead at Balto, comes to us to talk about designing for contact centers. Balto Real Time offers a unique contact center coaching and monitoring product that allows managers and sales professionals to guide conversations with customers and potential customers as they happen. Come learn how it works!