57. Looking to the Future: Professional Services at Salesforce

TECHtonic: Trends in Technology and Services
04/08/2023 45 min Episodio 57
57. Looking to the Future: Professional Services at Salesforce

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Episode Synopsis

Shally Stanley, SVP of Global Delivery at Salesforce, joins us on TECHtonic to discuss the future of the professional services function within technology providers. In this episode, we cover topics such as:How companies are breaking down silos between professional services, customer success, and supportKPIs and future metrics for success in professional servicesHow companies are pricing and packaging professional services offersThe impact of AI and data on consulting and professional servicesThe market’s current demand for customized offers

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