54. A Win for Everybody: Talking Customer Success with Ernst & Young

TECHtonic: Trends in Technology and Services
23/06/2023 43 min Episodio 54
54. A Win for Everybody: Talking Customer Success with Ernst & Young

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Episode Synopsis

Edwina Fitzmaurice, Chief Customer Success Officer at Ernst & Young, gives some insight into effective customer success at a services company. They discuss the human side of customer success, as well as:How AI is impacting the tech industry.How to monetize customer success.What to look for in customer success talent.How to create a better B2B customer experience.How a chief customer success officer defines success.Why diversity is important in customer success.

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